Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Time Guarantee

  • We provide a one–hour response time guarantee for each ticket or e–mail that you send to our client support team. We’ll rapidly respond to all typical queries and forward the matter to our admins in case any further assistance is needed. If you order our Optional Admin Services package, we will execute any of the included server administration tasks at a time that has been agreed upon earlier.

  • Top quality support service

  • A Top–Notch Help Desk Support Service

  • Our help desk support team will be online for you 24–7 if you need assistance with our Website Control Panel or with any of the apps that we preinstall for you on the dedicated server. Furthermore if you need assistance with the ordinary administration tasks on your dedicated server, you can take a glance at the Optional Admin Services package, that includes backup disk storage space, OS updates every week, problem troubleshooting and software installation services, server monitoring and restarting procedures, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Our Website Control Panel has been pre–installed for each dedicated web hosting plan. Among its features is a rather useful integrated knowledge base that will walk you step by step on all the tasks that you can perform. The majority of instructional articles in addition video versions that show all the operations that you can perform in a very illustrative manner. You will find the help articles and the video tutorials in the top right corner of each section of the hosting Website Control Panel.