Support and Help Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Answer Warranty

  • Our technical support crew is on–line nonstop to respond to all of your service tickets. Each ticket you post to us is going to be responded to within maximum sixty minutes. If your issue demands assistance from one of our administrators, we will forward the ticket to the person in charge and will inform you that the situation is being taken care of.

  • Top quality support service
  • Expert Client Help And Support Service

  • We’ll be on–line for you round the clock to provide guidance and client support and also to assist you with any problem that you could have as you are supervising your virtual server. We are able to assist you with all pre–configured programs, including your OS, server management panel (with respect to the VPS type) and the Website Control Panel created entirely by us.

  • Intuitive help center
  • A Descriptive Help Zone

  • Each part of the Website Control Panel that is available free–of–charge with your VPS includes a built–in article base. There’s a range of descriptive how to posts and a range of step by step video lessons that present all the necessary website control jobs. You can get access to them by pressing the Help or Video buttons in the right side of each Control Panel section.