Integrated Ticketing System in Shared Website Hosting
In contrast to what you may find with plenty of other web hosting providers, the support ticket system that we are using with our shared website hosting plans is an essential part of the Hepsia hosting Control Panel, which is included with all accounts. You won’t need to remember several sign-in names and passwords, as you’ll be able to manage both your tickets and the web hosting account itself in one location. So, in case you’ve got a query or experience a complication, you can contact our customer care team members immediately. Our ticketing system offers a smart search mechanism. This goes to say that even if you have submitted a vast number of tickets through the years, you’ll be able to track down the one that you need with no effort. Furthermore, you can check knowledge base suggestions for resolving commonly confronted obstacles.
Integrated Ticketing System in Semi-dedicated Servers
In case you have opened a semi-dedicated server account with our company and you’d like to contact our help desk support team members, you will be able to submit a support ticket straight from your Hepsia hosting Control Panel instead of going through an entirely different technical support platform like you’ll need to do with the majority of web hosting providers on the marketplace. Our integrated trouble ticket system will enable you to send a new ticket without any efforts and to browse through older tickets using an intelligent search box. You will also be able to take a look at the relevant knowledgebase articles that our system will present to you in accordance with the problem category that you choose for your new ticket. You can do all of the aforementioned things without signing out of your Hepsia Control Panel at any time, so in case you come across any predicament or have an enquiry, you can touch base with our support engineers and solve the given issue in no more than 1 hour via one single platform.