In case you’ve ordered a hosting plan and you’ve got some enquiries connected with a concrete function/feature, or in case you’ve experienced some obstacle and you need assistance, you should be able to touch base with the respective customer service staff. All hosting providers deploy a ticketing system regardless of whether they provide other ways of contacting them aside from it or not, because of the fact that the very best way to tackle an issue most often is to submit a ticket. This type of correspondence renders the replies sent by both parties simple to follow and allows the tech support staff members to escalate the case in the event that, for instance, an admin should intervene. Usually, the ticketing system is not directly linked to the hosting space and is part of the billing account, which goes to say that you’ll need to have no less than two different accounts to get in touch with the client support team and to actually administer the hosting space. Constantly switching from one account to the other might sometimes be a nuisance, not to mention the fact that it takes quite a while for the vast majority of hosting companies to reply to the tickets themselves.

Integrated Ticketing System in Shared Website Hosting

In contrast to what you may find with plenty of other web hosting providers, the support ticket system that we are using with our shared website hosting plans is an essential part of the Hepsia hosting Control Panel, which is included with all accounts. You won’t need to remember several sign-in names and passwords, as you’ll be able to manage both your tickets and the web hosting account itself in one location. So, in case you’ve got a query or experience a complication, you can contact our customer care team members immediately. Our ticketing system offers a smart search mechanism. This goes to say that even if you have submitted a vast number of tickets through the years, you’ll be able to track down the one that you need with no effort. Furthermore, you can check knowledge base suggestions for resolving commonly confronted obstacles.

Integrated Ticketing System in Semi-dedicated Servers

In case you have opened a semi-dedicated server account with our company and you’d like to contact our help desk support team members, you will be able to submit a support ticket straight from your Hepsia hosting Control Panel instead of going through an entirely different technical support platform like you’ll need to do with the majority of web hosting providers on the marketplace. Our integrated trouble ticket system will enable you to send a new ticket without any efforts and to browse through older tickets using an intelligent search box. You will also be able to take a look at the relevant knowledgebase articles that our system will present to you in accordance with the problem category that you choose for your new ticket. You can do all of the aforementioned things without signing out of your Hepsia Control Panel at any time, so in case you come across any predicament or have an enquiry, you can touch base with our support engineers and solve the given issue in no more than 1 hour via one single platform.