A live chat is a real-time method of communication between a website hosting supplier's support crew and its customers. It's a very efficient method to get some info about the website hosting services or get some issue resolved since you're talking to a live agent. The benefits of using a real-time chat service instead of calling or opening a ticket are the smaller possibility of errors at the time you exchange info such as usernames or domain names, the faster response time because the communication is real-time as well as the fact that you don't need to stay on the chat constantly - you're able to do another thing while the agent examines the issue involved. What's more, you are able to join a live chat room from any computer which is connected to the Internet, avoiding the phone fees that you will have to pay if you are calling to a different country.

Live Chat Support in Shared Website Hosting

Together with the telephone and ticket support, our company provides live chat support too. You can contact us every single day, including holidays and weekends, and we can give you more details about the shared website hosting plans that we offer if you are not among our customers yet, or about common and billing questions in case you already have a user profile. Though for strictly technical issues you'll need to open a trouble ticket to the tech support team, since such issues require additional time to be dealt with, you can still contact us on the live chat for some technical information. To give you an example, we're able to help you set up an email address in your email client or troubleshoot numerous issues, saving you a lot of time. Even if our telephone lines are already off for the day, you can speak to a live person.

Live Chat Support in Semi-dedicated Servers

Using the live chat support service that we offer with our Linux semi-dedicated plans, you're able to get the the right answers for any questions you may have or have lots of issues resolved rapidly. The chat service is accessible each and every day, which means that you'll be able to speak to a representative even on holidays and weekends. In the event that you're not sure which plan is better for your websites or if our state-of-the-art cloud hosting platform covers some system requirements, you may join our live chat before purchasing anything. If you're a present customer, you'll be able to obtain more info about billing issues, account settings and a variety of common tech troubles you may encounter, let's say in case you can't install an email account in a client on your computer. The live chat will save you plenty of time regardless where you are or when you get in touch with us.