If you’ve ever got any inquiries in regard to your web hosting package or you experience a problem with your websites, you will need to get in touch with the web hosting provider’s tech support team. It may not make a difference how soon they will respond when you've got a generic query, but an issue like a failed script update, for example, may lead to your website becoming damaged or unreachable on the web. And the longer you have to wait for the support team to lend you a hand, the longer the site will be inoperational. In case you offer services or goods online, any downtime will influence your site in a harmful way and you can lose existing or potential clients. A lot of web hosting providers, mainly resellers, handle e-mails and trouble tickets within twenty four hours, but in the electronic realm this is far too long, since visitors will rarely come back to a site that is not working correctly over an extended period.

One-Hour Response Guarantee in Shared Website Hosting

Our guaranteed maximum reply time for any support ticket that you post or any email that you send is just 60 minutes, even if you contact us during weekends and national holidays. Whatever the essence of your query or problem might be, we’ll lend you a hand momentarily and will give you the necessary information to fix any problem with your websites. The actual reaction time typically doesn’t exceed fifteen-twenty minutes, so you can just forget about waiting around for hours and hours to get a problem fixed or what is even worse – waiting around a whole day only to get a response that more information is needed while nothing’s solved. We’ll give you assistance without any delay because we are aware of just how precious time can be in the dynamic electronic space. The one-hour reply time guarantee is valid for any billing or technical query that you may have associated with our shared website hosting plans.

One-Hour Response Guarantee in Semi-dedicated Servers

As we are aware of exactly how essential it is to obtain quick support, we guarantee that you’ll never have to wait for more than one hour to get a reply to any support ticket that you send through your semi-dedicated server Control Panel. In fact, you’ll rarely need to wait around for more than 20 to 30 minutes and this is valid for any enquiry irrespective of what its nature is – general, billing or technical. In addition, our customer and tech support staff will be at your disposal 24/7/365, which means that even if you open a ticket during legal holidays, you’ll invariably obtain a lightning-fast reply, which will contain the answer to a query, the solution to an obstacle or the information necessary to solve an issue yourself – if there’s something that you need to do on your end. With us, you will never have to spend a day awaiting a reply like you would with other web hosting companies.