The presence of the customer and technical support that a shared website hosting company offers can tell you a lot about the services that they provide too. If you're allowed to use just email messages and tickets, you have most probably discovered some reseller not the actual web hosting supplier. If this is the case, you may have to wait for several days to get a problem resolved since the reseller may not be checking their communication on a regular basis or they may have to get hold of the true web hosting company for extra assistance. When the provider offers different means of communication with short response time available at any moment, they are almost certainly the top provider, not just a reseller. Which means that you'll reap the benefits of prompt assistance and high quality support since they'll have direct access to the servers where your account will be created. Whatever the issue - technical or sales, it is always much better to get in touch with your website hosting company directly by using your favourite method of communication.

24/7 Customer Support in Shared Website Hosting

Our shared website hosting plans offer you 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring about our website hosting services before you make a purchase or you are a current customer and you have a question or a difficulty, you'll be able to contact us anytime, including weekends and holidays. We have numerous channels to contact us - a couple of phone lines around the globe for your convenience plus live chat support for billing, pre-sales and basic questions; email messages and support tickets for more complex matters or any matters which need additional time to analyze and fix. Unlike a number of other web hosting suppliers, our trouble tickets come with a warranted max reply time of only one hour, thus regardless of what your issue is, it will be resolved timely and you won't waste days to get something fixed.

24/7 Customer Support in Semi-dedicated Servers

You can test our support services even before you purchase a semi-dedicated server account from our company since we have phone and live chat support for pre-sales, billing and general questions. Our representatives will assist you to pick the best plan or offer you information about our servers, to check if the system requirements for your web sites are met. In case you're an existing client, you will also be able to contact us via e-mail or through our ticketing system, which is accessible via the Hepsia hosting Control Panel. We guarantee that if you use these two methods of correspondence, you'll receive an answer within less than 1 hour and that’s 24/7, which includes weekends and official holidays. In case you've employed the web hosting services of other companies, even large ones, you can compare the reply time as it usually takes a full day for them to address a ticket.

24/7 Customer Support in VPS Servers

If you have a Virtual Private Server from our company, you'll be able to contact us 24/7 for any kind of server-related issue or forany difficulties and questions about the pre-installed software your server comes with. If you have not obtained your VPS server package yet, you're able to find out a lot more about our solutions by giving us a call or through our live chat service. For more technical problems, you'll be able to send an email or open a ticket through your billing Control Panel and you'll get support within no more than one hour irrespective of the time of the day, even on holidays and weekends. The typical response time usually does not extend past 30 mins. If you're looking for assistance for third-party software, you'll be able to use the Managed Services upgrade which you can add to each and every VPS plan and our administrators will assist you with any installation or troubleshooting problem you have experienced.

24/7 Customer Support in Dedicated Servers

When you buy a dedicated server from our company, you can contact us at any time using several channels and the maximum time that you'll have to wait for an answer is up to 1 hour, so you can forget all about waiting a whole day. Our customer and technical support service is present 24/7 regardless of whether it is a holiday or a weekend and we can assist you with anything relevant to the apps which are pre-installed on your server. To get in touch with us about a tech issue, you will be able to open a trouble ticket via the Help section of your billing Control Panel or you can send us an e-mail message. If you have any kind of general questions or you would like to learn more about our web hosting services before you order, you can take advantage of our live chat or you could call one of the local telephone numbers that we have in various countries around the globe. If you're looking for assistance with third-party software that you can't set up or operate effectively, you're able to add the Managed Services upgrade to your current plan and our sysadmins will assist you.